Career Opportunities

IT Professional I

Job Location

Judge Lynn N. Silvertooth Judicial Center

Salary

$28.34/hour ($58,947.20/year ) plus Sarasota County Government employee benefits. 

Job

The Twelfth Judicial Circuit has an opening for an IT Professional I position, working with Court Administration in Sarasota County. The primary focus of this position is to support the Twelfth Circuit’s end-user computing and courtroom technical infrastructure. Key responsibilities include maintaining, troubleshooting, and upgrading IT hardware and software to ensure seamless day-to-day judicial operations. Additionally, the role involves providing responsive technical support, maintaining accurate system documentation, and researching emerging technologies to drive continuous improvement.  Schedule is Monday – Friday, 8:00 a.m. – 4:30 p.m., and on-call on a rotating support schedule. Applicants must be flexible, with ability to work shifts, weekends and holidays as assigned. See details below.  

Sample Duties:

End-User Technical Support & System Maintenance

• Deploy, maintain, and troubleshoot PCs, laptops, cell phones, printers, copiers, and essential peripheral components.
• Resolve incoming inquiries submitted in person, via telephone, email, or through the Help Desk ticketing system in a timely and professional manner.
• Document detailed diagnostics and resolutions within the Help Desk knowledge base to facilitate continuous system tracking and optimization.
• Install, configure, and update standard business operating software (including core Microsoft 365 applications and commercial off-the-shelf software) as well as specialized, internal court applications.
• Serve as the primary technical lead for user onboarding and offboarding, managing hardware staging, software provisioning, and back-end user account setups.
• Coordinate and facilitate the installation of software applications provided by external or other elected officials' IT departments onto Circuit workstations.

 Courtroom Infrastructure Management

• Provide direct in-courtroom technical assistance to judges, attorneys, and administrative staff to ensure uninterrupted judicial proceedings.
• Manage the daily operation and reliability of courtroom systems, including audio-visual equipment and integrated technology.

 Asset Management, Database Records & Reporting

• Maintain and update the Circuit’s comprehensive hardware and software inventory databases across city, county, and state records.
• Execute secure hardware disposal procedures in compliance with regulatory and organizational frameworks.
• Analyze data and produce reports to establish multi-year hardware refresh and lifecycle schedules.

 Collaboration, Training & Professional Development

• Act as a technical liaison, collaborating closely with county IT professionals and partnering agency technical staff to maintain court-related operations.
• Deliver hands-on training and instruction to Circuit employees regarding the proper use of end-user hardware, software, Microsoft 365 applications, and courtroom A/V equipment.
• Collaborate with cross-functional IT team members on strategic technical projects, demonstrating an active willingness to acquire new technology skills and step into technical lead roles.

Knowledge, skills and abilities

Job Based Competencies:

·         Problem solving and analytical skills with the ability to research technical issues

·         Experience managing, servicing, and repairing computers, identifying and correcting hardware and software problems using knowledge of the principles, practices and techniques of computer troubleshooting;

·         Self-motivated and focused, with a positive outlook and excellent organizational skills

·         Effective oral, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions, understand procedures, write correspondences, clearly communicating technical information effectively;

·         Knowledge of The Microsoft 365 Office Suite including Word, PowerPoint, Outlook, Excel, OneDrive and SharePoint.

·        Ability to communicate technical information effectively with non-technical end-users.

Education

A minimum of a two (2) year degree with 1 - 2 years experience -OR- a Bachelor's Degree from an accredited college or university in Computer Science, Information Systems, Business Administration or related field. Prefer two (2) years related business work experience and use of related software programs. Experience may substitute for formal education at discretion of management.

Benefits

The Sarasota County Government benefit package includes health, dental and vision insurance; supplemental insurance (cancer, disability, and accident); Florida Retirement System membership; and paid time off. Click here to learn more about the amazing benefits of being a Sarasota County Government employee!

Apply

Apply directly through Sarasota County Government Career Opportunities page. You must complete the online application to be considered for this position. Cover letters and resumes are encouraged.